Paper Info
Title
Fresco: A Web Services based Framework for Configuring Extensible SLA Management Systems
Abstract
A Service Level Agreement (SLA) is a service contract that includesthe evaluation criteria for agreed service quality standards. Sinceagreeable specifications on the evaluation criteria cannot be limitedin practice, competitiveSLA management products must be extensiblein terms of their support for contract-specific SLA compliance evaluations.While the need of running and managing those software products asservices increases, we have found that developing a good solution forconfiguring them as per contractual terms is a challenging task. Thispaper presents the Fresco framework,which facilitates configuringextensible SLA management systems using Web Services. An XML- based specification of SLA management related data called SCOL willalso be presented to show how the framework supports contract- specific SLA terms and contract-specific extensions of the deployedSLA management software. The paper furthermore shows how theFresco system uses a template-based approach to communicate withother Web Services applications with support for various input and outputformats. Our experience with implementing the Fresco framework fora leading commercial SLA management software product demonstratesthat the framework facilitates the creation of effective and efficient solutionsfor configuring extensible SLA management systems.
Year
DOI
Venue
2005
10.1109/ICWS.2005.141
ICWS
Keywords
Field
DocType
fresco framework forum,specific sla term,contract-specific sla compliance evaluation,sla management,web services,commercial sla management software,competitivesla management product,deployedsla management software,fresco framework,configuring extensible sla management,extensible sla management system,configuringextensible sla management system,service quality,web service,formal specification,relational data,content management,xml,internet,quality management,management system,quality of service,application software
Service quality,XML,Computer science,Service-level agreement,Quality of service,Formal specification,Web service,Management system,Database,The Internet
Conference
ISBN
Citations 
PageRank 
0-7695-2409-5
6
0.92
References 
Authors
10
6
Name
Order
Citations
PageRank
Christopher Ward124722.45
Melissa J. Buco28311.21
Rong N. Chang334629.75
Laura Z. Luan49010.68
Edward So5697.90
Chunqiang Tang6128775.09