| An experimental evaluation of preferences for data entry method in automated telephone services | 12 | 3.03 | 1998 |
| Identifying salient usability attributes for automated telephone services | 16 | 2.38 | 1994 |
| On the Effects of Individual Differences with Reference to Spoken Language Dialogue Systems | 0 | 0.34 | 1993 |
| Intelligent dialogues in automated telephone services | 2 | 0.56 | 1992 |
