Paper Info
Title
An experimental evaluation of preferences for data entry method in automated telephone services
Abstract
This paper reports an experiment to investigate users' preferences amongst three modes of data entry in an automated home shopping service: DTMF input on the telephone keypad, and isolated word (IW) and connected word (CW) speech input. Preferences were measured both by means of attitude questionnaires and by giving participants an explicit choice among the three versions of the service once they had experienced them all. Users' attitudes to the service with a given mode of data entry were found to vary according to their cognitive skills (verbal and spatial abilities) and according to whether they had previously experienced a different data entry mode. Overall, DTMF and CW were rated similarly, and were strongly preferred to IW. Implications of these findings for the implementation of telephone-based services are discussed.
Year
DOI
Venue
1998
10.1080/014492998119571
BEHAVIOUR & INFORMATION TECHNOLOGY
Field
DocType
Volume
Social psychology,Keypad,Home shopping,Data transmission,Computer science,Data entry,Cognitive skill
Journal
17
Issue
ISSN
Citations 
2
0144-929X
12
PageRank 
References 
Authors
3.03
0
7
Name
Order
Citations
PageRank
John C. Foster1467.90
Fergus R. McInnes25318.32
Mervyn A. Jack319143.58
Stephen Love4306.31
R. T. Dutton5355.92
Ian A. Nairn6143.59
L. S. White7165.51