Managing Process Assets in a Global IT Service Delivery Environment | 2 | 0.43 | 2010 |
Dispatch tooling for global service delivery | 1 | 0.37 | 2010 |
Social Computing and Governance in an Enterprise Service for Managing Business Processes | 0 | 0.34 | 2009 |
IT service management automation: an automation centric approach leveraging configuration control, audit verification and process analytics | 2 | 0.37 | 2007 |
IT service management automation - A hybrid methodology to integrate and orchestrate collaborative human centric and automation centric workflows | 10 | 0.56 | 2007 |
PEM: A Framework Enabling Continual Optimization of Workflow Process Executions Based upon Business Value Metrics | 8 | 0.71 | 2005 |
Low traffic overlay networks with large routing tables | 17 | 0.81 | 2005 |
Fresco: A Web Services based Framework for Configuring Extensible SLA Management Systems | 6 | 0.92 | 2005 |
Managing eBusiness on Demand SLA Contracts in Business Terms Using the Cross-SLA Execution Manager SAM | 15 | 1.57 | 2003 |
A Generic SLA Semantic Model for the Execution Management of E-business Outsourcing Contracts | 22 | 5.13 | 2002 |