Author Info
Name
Affiliation
Papers
PAT PETERSON
BBN Technologies LLC, Cambridge, MA
4
Collaborators
Citations 
PageRank 
6
20
2.93
Referers 
Referees 
References 
57
53
26
Title
Citations
PageRank
Year
Call browser: a system to improve the caller experience by analyzing live calls end-to-end10.342009
A comparative study of speech in the call center: natural language call routing vs. touch-tone menus111.232002
A Data-Driven Methodology for Evaluating and Optimizing Call Center IVRs70.932002
Evaluating commercial touch-tone and speech-enabled telephone voice user interfaces using a single measure10.432001