Name
Title | ||
|---|---|---|
Evaluating commercial touch-tone and speech-enabled telephone voice user interfaces using a single measure |
Abstract | ||
|---|---|---|
This paper describes a method to quantify both cost-effectiveness and (objective) usability of telephone voice user interfaces in a single measure, based on end-to-end recordings of thousands of calls. This method is a valuable tool for usability engineering of commercially deployed, touch-tone and speech-enabled telephone voice user interfaces. |
Year | DOI | Venue |
|---|---|---|
2001 | 10.1145/634067.634146 | CHI Extended Abstracts |
Field | DocType | ISBN |
Pluralistic walkthrough,Usability engineering,Heuristic evaluation,Computer science,Usability,Usability lab,Human–computer interaction,Component-based usability testing,Usability inspection,User interface design,Multimedia | Conference | 1-58113-340-5 |
Citations | PageRank | References |
1 | 0.43 | 4 |
Authors | ||
2 | ||
Name | Order | Citations | PageRank |
|---|---|---|---|
| Bernhard Suhm | 1 | 392 | 39.62 |
| Pat Peterson | 2 | 20 | 2.93 |