Author Info
Name
Affiliation
Papers
MIAO HE
IBM Research, China
2
Collaborators
Citations 
PageRank 
6
4
0.79
Referers 
Referees 
References 
15
33
17
Title
Citations
PageRank
Year
An effective sequential pattern mining algorithm to support automatic process classification in contact center back office20.382012
Automate back office activity monitoring to drive operational excellence20.402012