Title
Approaches to web search and navigation for older computer novices
Abstract
A proof of concept web search and navigation system was developed for older people for whom the Internet is seen as an alien territory. A joint industry/academia team deployed User Sensitive Inclusive Design principles, focusing on the usability of the interface for this user group. The search and navigation system that was developed was significantly preferred by the user group to that provided by a standard commercial (Internet Service Provider) system; it scored highly for ease of use and the participants reported increased confidence in their ability to master the Internet. Recorded quantitative measures showed fewer task errors. The outcome of the development was a successful "proof of concept" search and navigation system for older novice computer users together with approaches to design and development for those who wish to design for this user group.
Year
DOI
Venue
2007
10.1145/1240624.1240670
CHI
Keywords
Field
DocType
navigation system,academia team,internet service provider,user sensitive inclusive design,older computer novice,older people,concept web search,user group,older novice computer user,alien territory,recorded quantitative measure,proof of concept,accessibility,inclusive design,user centered design,ease of use,human factors,usability
World Wide Web,Web browser,Computer science,Usability,Universal design,Navigation system,Proof of concept,Human–computer interaction,Internet service provider,Multimedia,The Internet
Conference
Citations 
PageRank 
References 
23
1.43
16
Authors
5
Name
Order
Citations
PageRank
Anna Dickinson134128.83
Michael J. Smith2966321.29
John L. Arnott333970.75
Alan F. Newell4936158.25
Robin L. Hill519613.74