Name
Title | ||
|---|---|---|
E-Government Service Delivery Performance: An Adaptation Of The Balanced Scorecard To The Public Sector |
Abstract | ||
|---|---|---|
E-government service delivery performance has been discussed in literature as a way governments use information technologies (IT) to deliver valuable services to their citizens at a lower cost. This article examines the effectiveness of Web site-supported Balanced Scorecards four dimensions (innovation and learning, internal process, veteran value proposition, and financial) in improving e-government service delivery performance. The study used content analysis to analyze the data obtained from a sample of 19 county veteran service officers (CVSOs) to test the hypotheses. CVSOs use Web sites to serve veterans on a Government-to-Citizen (G2C) basis. |
Year | DOI | Venue |
|---|---|---|
2008 | 10.4018/jeco.2008040102 | JOURNAL OF ELECTRONIC COMMERCE IN ORGANIZATIONS |
Keywords | Field | DocType |
balanced scorecard approach, citizen access, e-learning, electronic government, electronic services, online government, online performance, public sector, veterans, Web site content | Economics,Content analysis,E learning,E-Government,Information technology,Public relations,Knowledge management,Balanced scorecard,Public sector,Service delivery framework,Marketing,Value proposition | Journal |
Volume | Issue | ISSN |
6 | 2 | 1539-2937 |
Citations | PageRank | References |
2 | 0.36 | 0 |
Authors | ||
5 | ||
Name | Order | Citations | PageRank |
|---|---|---|---|
| Assion Lawson-Body | 1 | 31 | 5.34 |
| Jared Keengwe | 2 | 77 | 20.36 |
| Laurence Mukankusi | 3 | 2 | 0.70 |
| Abdou Illia | 4 | 4 | 1.52 |
| Glen Miller | 5 | 2 | 0.36 |