Paper Info
Title
Rule-Based Ad-Hoc Workflow Modeling For Service Coordination: A Case Study Of A Telecom Operational Support System
Abstract
Workflow technology has spread over the wide areas which require process control (e g logistics and e business) or resource coordination (e g cooperative work and grid computing) Among various types of workflow we introduce a case of ad hoc workflow process in a Korean telecom company Since such a service process is generally accompanied with customer s participation the procedure and state are flexibly changed and sometimes capricious to cope with customer s request and operator s unexpected situation In case of network service provisioning or problem shooting processes customers often request the changes of their service types or visit appointments which result in flexible and adaptive management of the process Instances In this paper we present a novel approach to workflow modeling based on modified ECA rules (named P ECA) for the purpose of ad hoc workflow process modeling The rule based workflow modeling is comprehensible to engineers and can be implemented in programs at ease therefore It is expected that it can be widely adopted for the ad hoc and adaptive workflow modeling which requires dynamic changes of its states by internal or external events
Year
DOI
Venue
2010
10.1587/transfun.E93.A.2740
IEICE TRANSACTIONS ON FUNDAMENTALS OF ELECTRONICS COMMUNICATIONS AND COMPUTER SCIENCES
Keywords
Field
DocType
ad hoc workflow, service coordination, business process management, telecom service process, ECA rules
Business process management,Workflow technology,Workflow Management Coalition,Telecommunications,Business process,Process modeling,Workflow engine,Workflow,Workflow management system,Mathematics
Journal
Volume
Issue
ISSN
E93A
12
0916-8508
Citations 
PageRank 
References 
0
0.34
1
Authors
2
Name
Order
Citations
PageRank
Jae-Yoon Jung129731.94
Joonsoo Bae230118.52