Name
Year | DOI | Venue |
|---|---|---|
2010 | 10.1109/CNSM.2010.5691337 | CNSM |
Keywords | Field | DocType |
performance evaluation,queueing theory,IT X-ray,IT service organization,customer satisfaction,delivery cost reduction,incident routing problems,individual service levels,outsourcing organization,workgroups,Business-driven IT Management,IT Incident Management,Optimization,Visualization | Incident management (ITSM),Customer satisfaction,Service level,Workgroup,Visualization,Computer science,Knowledge management,Outsourcing,Queueing theory | Conference |
Citations | PageRank | References |
0 | 0.34 | 5 |
Authors | ||
2 | ||
Name | Order | Citations | PageRank |
|---|---|---|---|
| Claudio Bartolini | 1 | 944 | 86.00 |
| Phil Day | 2 | 0 | 0.34 |