| Building a relatedness graph from Linked Open Data: A case study in the IT domain | 0 | 0.34 | 2016 |
| Casebook: A Cloud-Based System of Engagement for Case Management | 4 | 0.50 | 2013 |
| Synthetic incident generation in the reenactment of IT support organization behavior | 2 | 0.38 | 2013 |
| Monitoring Commitments in People-Driven Service Engagements | 13 | 0.87 | 2013 |
| A Process- and Policy-Aware Cross Enterprise Collaboration Framework for Multisourced Services | 2 | 0.37 | 2012 |
| When Social Media Meet the Enterprise | 3 | 0.47 | 2012 |
| Effective and Energy Efficient Management of Network and Services: A Report on IM 2011 | 0 | 0.34 | 2012 |
| Evolving Social Media into Productivity Platforms | 0 | 0.34 | 2012 |
| Collaborative Environment of the PROMISE Infrastructure: an "ELEGantt" Approach. | 1 | 0.36 | 2012 |
| A cloud-based solution for the performance improvement of IT support organizations. | 0 | 0.34 | 2012 |
| T@gz: intuitive and effortless categorization and sharing of email conversations | 1 | 0.38 | 2012 |
| Modeling IT support organizations using multiple-priority queues | 4 | 0.47 | 2012 |
| Adaptive case management in the social enterprise | 11 | 0.56 | 2012 |
| IT Project Variables in the Balance: A Bayesian Approach to Prediction of Support Costs | 2 | 0.38 | 2011 |
| A framework for risk assessment based on analysis of historical information of workflow execution in IT systems | 9 | 0.67 | 2011 |
| Business-driven IT management | 10 | 0.73 | 2011 |
| Next best step and expert recommendation for collaborative processes in it service management | 11 | 0.82 | 2011 |
| A solution for identifying the root cause of problems in IT change management. | 3 | 0.46 | 2011 |
| Analytics for similarity matching of IT cases with collaboratively-defined activity flows | 0 | 0.34 | 2011 |
| A web-based what-if scenario analysis tool for performance improvement of IT support organizations | 1 | 0.34 | 2011 |
| On decision making in business-driven IT management | 7 | 0.57 | 2011 |
| Leveraging IT project lifecycle data to predict support costs | 2 | 0.37 | 2011 |
| Alternatives to Peer Review: Novel Approaches for Research Evaluation. | 12 | 1.48 | 2011 |
| Integrated Management of Systems, Services, Processes and People in IT: A Report on DSOM 2009 | 0 | 0.34 | 2010 |
| Understanding IT Organizations | 0 | 0.34 | 2010 |
| A visual tool for rapid integration of enterprise software applications | 1 | 0.39 | 2010 |
| Similarity metric for risk assessment in IT change plans | 1 | 0.36 | 2010 |
| LearnIT: enhanced search and visualization of IT projects | 0 | 0.34 | 2010 |
| A Framework for Modeling and Enabling Reuse of Best Practice IT Processes | 1 | 0.34 | 2010 |
| A knowledge-rich similarity measure for improving IT incident resolution process | 8 | 0.55 | 2010 |
| On strategies for planning the assignment of human resources to IT change activities | 8 | 0.64 | 2010 |
| Modeling IT support organizations from transactional logs | 1 | 0.42 | 2010 |
| Computer-generated comprehensive risk assessment for IT project management | 2 | 0.41 | 2010 |
| Towards a research agenda for enterprise crowdsourcing | 13 | 1.15 | 2010 |
| IT Support Conversation Manager: A Conversation-Centered Approach and Tool for Managing Best Practice IT Processes | 9 | 0.64 | 2010 |
| Crowd-Driven Processes: State of the Art and Research Challenges | 0 | 0.34 | 2010 |
| Where have all the tickets gone? | 0 | 0.34 | 2010 |
| A model for decision support in business-driven IT service portfolio management using SLA-dependent criteria and under uncertainty | 3 | 0.41 | 2009 |
| ChangeAdvisor: A Solution to Support Alignment of IT Change Design with Business Objectives/Constraints | 5 | 0.57 | 2009 |
| Refined failure remediation for IT change management systems | 2 | 0.40 | 2009 |
| Improving IT Change Management Processes with Automated Risk Assessment | 16 | 0.91 | 2009 |
| ChangeLedge: Change design and planning in networked systems based on reuse of knowledge and automation | 6 | 0.59 | 2009 |
| CHANGEMINER: a solution for discovering IT change templates from past execution traces | 3 | 0.95 | 2009 |
| A solution to support risk analysis on IT change management | 7 | 0.68 | 2009 |
| Integrated Management of Systems, Services, Processes and People in IT, 20th IFIP/IEEE International Workshop on Distributed Systems: Operations and Management, DSOM 2009, Venice, Italy, October 27-28, 2009. Proceedings | 14 | 0.97 | 2009 |
| Business-driven IT management - upping the ante of IT: exploring the linkage between it and business to improve both IT and business results | 22 | 1.20 | 2008 |
| Change Priority Determination in IT Service Management Based on Risk Exposure | 15 | 0.84 | 2008 |
| Proceedings of BDIM 2008, 3rd IEEE/IFIP International Workshop on Business-Driven IT Management, April 7, 2008, Salvador, Brazil | 11 | 1.68 | 2008 |
| Introduction to the Special Issue: Electronic Contract Architectures and Languages | 0 | 0.34 | 2008 |
| Enabling rollback support in IT change management systems | 16 | 1.32 | 2008 |
