Customer Loyalty Strategy in the Internet Era.

Paper Info

Title
Customer Loyalty Strategy in the Internet Era.

Year	Venue	Keywords
2003	PACIS	customer loyalty,information technology,expectation,satisfaction,trust,sense of belonging
Field	DocType	Citations
Customer intelligence,Customer delight,Customer retention,Loyalty business model,Advertising,Computer science,Customer to customer,Customer advocacy,Perception,Marketing,The Internet	Conference	1
PageRank	References	Authors
0.35	11	2

Authors (2 rows)

Cited by (1 rows)

References (11 rows)

Name	Order	Citations	PageRank
Carol Xiaojuan Ou	1	241	21.32
Choon-ling Sia	2	800	42.96