Paper Info
Title
Internet skill-related problems in accessing online health information.
Abstract
Purpose: Despite the amount of health information available online, there are several barriers that limit the Internet from being adopted as a source of health information. The purpose of this study was to identify individual skill-related problems that users experience when accessing the Internet for health information and services.Methods: Between November 2009 and February 2010, 88 subjects participated in a performance test in which participants had to complete health-related assignments on the Internet. Subjects were randomly selected from a telephone book. A selective quota sample was used and was divided over equal subsamples of gender, age, and education. Each subject was required to complete nine assignments on the Internet.Results: The general population experiences many Internet skill-related problems, especially those related to information and strategic Internet skills. Aging and lower levels of education seemed to contribute to the amount of operational and formal skill-related problems experienced. Saving files, bookmarking websites, and using search engines were troublesome for these groups of people. With respect to information skills, the higher the level of educational attainment, the less problems the participants experienced. Although younger subjects experienced far less operational and formal skill-related problems, it was revealed that older subjects were less likely to select and use irrelevant search results and unreliable sources. Concerning the strategic Internet skills it was revealed that older subjects were less likely to make inappropriate decisions based on information gathered.Conclusions: The amount of online health-related information and services is consistently growing; however, it appears that the general population experiences many skill-related problems, particularly those related to information and strategic Internet skills, and they become very important when it comes to health. These skills are also problematic for younger generations who are often seen as skilled Internet users. The results of the study call for policies that account for low levels of Internet skills. (C) 2011 Elsevier Ireland Ltd. All rights reserved.
Year
DOI
Venue
2012
10.1016/j.ijmedinf.2011.10.005
International Journal of Medical Informatics
Keywords
Field
DocType
Computer literacy,Health literacy,Information literacy,Access to information,Information retrieval
World Wide Web,Computer science,Information literacy,Computer literacy,Health literacy,Access to information,The Internet,Health information
Journal
Volume
Issue
ISSN
81
1
1386-5056
Citations 
PageRank 
References 
16
0.80
3
Authors
1
Name
Order
Citations
PageRank
Alexander van Deursen132923.35