Paper Info
Title
Moving From E-Government To T-Government: A Study Of Process Reengineering Challenges In A Uk Local Authority Context
Abstract
The UK government is striving towards a vision for government-wide transformation, in which local authorities and central government departments are endeavouring to work with each other to deliver better services to citizens via a one-stop-shop environment for all services under the guise of electronic government (e-government). Having successfully e-enabled customer facing processes, the UK government is now working towards reengineering and e-enabling back office processes and information systems to facilitate more joined-up and citizen centric e-government services; these efforts are referred to as the transformational stage of e-government or T-Government. This paper seeks to explore what T-Government means to local authorities in the UK and what process related challenges have to be overcome to successfully implement transformational change in local government.
Year
DOI
Venue
2008
10.4018/jegr.2008100101
INTERNATIONAL JOURNAL OF ELECTRONIC GOVERNMENT RESEARCH
Keywords
Field
DocType
citizens, integration, process reengineering, t-government
Information system,Back office,Public relations,Local government,Sociology,Transformational Government,Knowledge management,Central government,Transformational leadership,Business process reengineering,Government
Journal
Volume
Issue
ISSN
4
4
1548-3886
Citations 
PageRank 
References 
52
1.66
14
Authors
2
Name
Order
Citations
PageRank
Vishanth Weerakkody189763.81
Gurjit Singh Dhillon2742.52