Name
Title | ||
|---|---|---|
Ignorant Experts: Computer and Network Security Support from Internet Service Providers |
Abstract | ||
|---|---|---|
The paper examines the advice and support provided by seven major Internet Service Providers in Australia through late 2009 and early 2010 in relation to computer and network security. Previous research has indicated that many end-users will attempt to utilise the support provided by Internet Service Providers as a simple and effective method by which to obtain key information in regards to computer security. This paper demonstrates that in many cases the individuals working at the help desk are either reluctant to provide IT security support or have insufficient skill to provide the correct information. |
Year | DOI | Venue |
|---|---|---|
2010 | 10.1109/NSS.2010.42 | Network and System Security |
Keywords | Field | DocType |
internet service providers,network security support,help desk,it security support,effective method,insufficient skill,network security,computer security,ignorant experts,correct information,major internet service providers,key information,end user,wireless networks,computer network security,it security,malware,internet,information technology | Internet privacy,End user,Information technology,Computer science,Computer security,Network security,Security service,Service provider,Malware,Desk,The Internet | Conference |
ISBN | Citations | PageRank |
978-0-7695-4159-4 | 1 | 0.37 |
References | Authors | |
4 | 2 | |
Name | Order | Citations | PageRank |
|---|---|---|---|
| Patryk Szewczyk | 1 | 13 | 3.83 |
| Craig Valli | 2 | 132 | 33.90 |