Title
Emotions and dialogue in a peer-production community: the case of Wikipedia.
Abstract
This paper presents a large-scale analysis of emotions in conversations among Wikipedia editors. Our focus is on the emotions expressed by editors in talk pages, measured by using the Affective Norms for English Words (ANEW). We find evidence that to a large extent women tend to participate in discussions with a more positive tone, and that administrators are more positive than non-administrators. Surprisingly, female non-administrators tend to behave like administrators in many aspects. We observe that replies are on average more positive than the comments they reply to, preventing many discussions from spiralling down into conflict. We also find evidence of emotional homophily: editors having similar emotional styles are more likely to interact with each other. Our findings offer novel insights into the emotional dimension of interactions in peer-production communities, and contribute to debates on issues such as the flattening of editor growth and the gender gap.
Year
DOI
Venue
2012
10.1145/2462932.2462944
WikiSym
Keywords
Field
DocType
english words,editor growth,positive tone,female non-administrators,affective norms,gender gap,peer-production community,emotional dimension,emotional homophily,wikipedia editor,similar emotional style,emotions,wikipedia
World Wide Web,Homophily,Computer science,Peer production,Affect (psychology),Gender gap
Conference
Citations 
PageRank 
References 
13
0.79
19
Authors
4
Name
Order
Citations
PageRank
David Laniado125020.17
Andreas Kaltenbrunner261350.64
Carlos Castillo35033246.57
Mayo Fuster Morell4132.14