Name
Abstract | ||
|---|---|---|
This paper describes the use of Experience Based Design (EBD), a participatory methodology for healthcare service design, to improve the outpatient service for older people at Sheffield Teaching Hospitals. The challenges in moving from stories to designing improvements, co-designing for wicked problems, and the effects of participants' limited scopes of action are discussed. It concludes by proposing that such problems are common to participatory service design in large institutions and recommends that future versions of EBD incorporate more tools to promote divergent thinking. |
Year | DOI | Venue |
|---|---|---|
2010 | 10.1145/1900441.1900464 | PDC |
Keywords | Field | DocType |
participatory healthcare service design,large institution,sheffield teaching hospitals,healthcare service design,limited scope,outpatient service,older people,future version,divergent thinking,participatory methodology,service design | Health care,Service design,Divergent thinking,Knowledge management,Engineering,Citizen journalism,Experience design,Management science | Conference |
Citations | PageRank | References |
3 | 0.46 | 2 |
Authors | ||
5 | ||
Name | Order | Citations | PageRank |
|---|---|---|---|
| Simon Bowen | 1 | 85 | 8.76 |
| Andy Dearden | 2 | 367 | 35.36 |
| Peter Wright | 3 | 1645 | 203.56 |
| Daniel Wolstenholme | 4 | 3 | 1.13 |
| Mark Cobb | 5 | 3 | 0.79 |