Paper Info
Title
An Agent-based Network Consultation System using Cooperation between a Sales Organization and Multi-Agents
Abstract
We have developed a consultation system that assists in the communication between salespeople and their customers. It uses interaction and an information sharing function. The system provides a special information service for sales organizations that use of multiagents. We propose a concept for coordinating the consultation system. In this system, a sales expert and multiagents provide service as one body. Moreover, to overcome problems in remote consultation systems, we propose classifying customers during the first stage of consultation, according to their characteristics. For customers who have unclear goals, but understand the product categories and have sufficient knowledge in the field, we have developed an effective communication method in which a salesperson and a manager cooperate with their agents to perform N Customer: M expert communication with their customers.
Year
DOI
Venue
2001
10.1109/HICSS.2001.926256
Maui, HI, USA
Keywords
Field
DocType
sales expert,effective communication method,consultation system,information sharing function,n customer,m expert communication,remote consultation system,product category,agent-based network consultation system,special information service,sales organization,multi agent systems,sales management
Asynchronous communication,Consultation system,Computer science,Knowledge management,Sales management,Multi-agent system,Information sharing
Conference
ISBN
Citations 
PageRank 
0-7695-0981-9
0
0.34
References 
Authors
3
3
Name
Order
Citations
PageRank
Yajima, H.100.34
Toshiyuki Tanaka219019.98
Taniguchi, Y.300.68