Name
Title | ||
|---|---|---|
Incorporating Business Impact into Service Offers - A Procedure to Select Cost-Optimal Service Contracts. |
Year | Venue | Field |
|---|---|---|
2012 | AMCIS | Customer retention,Service design,Service level objective,Enhanced Telecom Operations Map,Customer to customer,Computer science,Service-level agreement,Knowledge management,Service provider,Service level requirement,Operations management,Process management |
DocType | Citations | PageRank |
Conference | 2 | 0.40 |
References | Authors | |
7 | 4 | |
Name | Order | Citations | PageRank |
|---|---|---|---|
| Axel Kieninger | 1 | 63 | 7.55 |
| Björn Schmitz | 2 | 16 | 4.55 |
| Detlef Straeten | 3 | 16 | 1.50 |
| Gerhard Satzger | 4 | 99 | 23.89 |