| On the Influence of Explainable AI on Automation Bias. | 0 | 0.34 | 2022 |
| Intelligent Decision Assistance Versus Automated Decision-Making: Enhancing Knowledge Workers Through Explainable Artificial Intelligence. | 0 | 0.34 | 2022 |
| Towards An Understanding Of Technology Fit And Appropriation In Business Networks: Evidence From Blockchain Implementations | 0 | 0.34 | 2021 |
| Knowing What to Share - Selective Revealing in Open Data. | 0 | 0.34 | 2020 |
| Introduction to the Minitrack on Service Analytics. | 0 | 0.34 | 2020 |
| System-Wide Learning in Cyber-Physical Service Systems - A Research Agenda. | 0 | 0.34 | 2020 |
| Engineering Industrial Service Systems : Design and Evaluation of System-Oriented Service Delivery | 0 | 0.34 | 2020 |
| How To Cope With Change? Preserving Validity Of Predictive Services Over Time | 0 | 0.34 | 2019 |
| Cognitive computing for customer profiling: meta classification for gender prediction. | 1 | 0.34 | 2019 |
| Machine Learning In Artificial Intelligence: Towards A Common Understanding | 0 | 0.34 | 2019 |
| Automatically Extracting and Analyzing Customer Needs from Twitter - A "Needmining" Prototype. | 0 | 0.34 | 2019 |
| Value Co-Creation in Data-Driven Services - Towards a Deeper Understanding of the Joint Sphere. | 0 | 0.34 | 2019 |
| Designing Useful Transparency to Improve Process Performance - Evidence from an Automated production Line. | 0 | 0.34 | 2019 |
| Not All Tasks are alike: Exploring the effect of Task Representation on User Engagement in Crowd-based Idea Evaluation. | 0 | 0.34 | 2019 |
| Service-Oriented Cognitive Analytics for Smart Service Systems: A Research Agenda. | 0 | 0.34 | 2018 |
| Introduction To The Minitrack On Service Analytics | 0 | 0.34 | 2018 |
| To Rate or to Fund? - The Effect of Idea Evaluation Platform Design on Decision Quality and User Engagement. | 0 | 0.34 | 2018 |
| Datatization as the Next Frontier of Servitization - Understanding the Challenges for Transforming Organizations. | 0 | 0.34 | 2017 |
| Retained Organizations in IT Outsourcing - Linking Organization Design to Outsourcing Management Problems. | 0 | 0.34 | 2017 |
| A Decision Support System Design to Overcome Resistance towards Sustainable Innovations. | 0 | 0.34 | 2017 |
| How to Cultivate Analytics Capabilities within an Organization? - Design and Types of Analytics Competency Centers. | 0 | 0.34 | 2017 |
| More Observations, More Variables or More Quality? - Data Acquisition Strategies to Enhance Uncertainty Analytics for Industrial Service Contracting. | 0 | 0.34 | 2017 |
| Needmining: identifying micro Blog Data containing Customer Needs. | 0 | 0.34 | 2016 |
| IT und dienstleistungen für die energiewende und die elektromobilität (IDEE 2016). | 0 | 0.34 | 2016 |
| Towards Multi-Sourcing Maturity: A Service Integration Capability Model. | 0 | 0.34 | 2016 |
| Towards Extracting Customer Needs from Incident Tickets in IT Services | 0 | 0.34 | 2016 |
| Managing Uncertainty in Industrial Full Service Contracts: Digital Support for Design and Delivery | 0 | 0.34 | 2016 |
| Patterns of Data-Infused Business Model Innovation | 0 | 0.34 | 2016 |
| Adapting IT Service Management for Successful Multi-Sourcing Service Integration. | 1 | 0.35 | 2016 |
| A Capability Framework for IT Service Integration and Management in Multi-Sourcing | 4 | 0.52 | 2015 |
| IT und Dienstleistungen für die Energiewende und die Elektromobilität (IDEE). | 0 | 0.34 | 2015 |
| Designing Organizational Models for Service Integration in a Multi-sourcing Context | 1 | 0.35 | 2015 |
| An Information System for Sales Team Assignments Utilizing Predictive and Prescriptive Analytics | 1 | 0.35 | 2015 |
| Towards the Consideration of Performance Risks for the Design of Service Offers. | 0 | 0.34 | 2014 |
| Transition and Delivery Challenges of Retained Organizations in IT Outsourcing. | 4 | 0.40 | 2014 |
| Simulation-Based Quantification of Business Impacts Caused by Service Incidents. | 5 | 0.46 | 2013 |
| Leveraging Service Incident Analytics to Determine Cost-Optimal Service Offers. | 10 | 0.61 | 2013 |
| Incorporating Business Impact into Service Offers - A Procedure to Select Cost-Optimal Service Contracts. | 2 | 0.40 | 2012 |
| A Business Intelligence Solution for Assessing Customer Interaction, Cross-Selling, and Customization in a Customer intimacy Context. | 0 | 0.34 | 2012 |
| Dynamic And Goal-Based Quality Management For Human-Based Electronic Services | 4 | 0.40 | 2012 |
| Business Cost Budgets: A Methodology to Incorporate Business Impact into Service Level Agreements. | 4 | 0.49 | 2012 |
| Efficient quality management of human-based electronic services leveraging group decision making. | 1 | 0.35 | 2011 |
| The Economics of Service Level Engineering | 10 | 0.69 | 2011 |
| Exploring the "Crowd" as enabler of better information quality. | 0 | 0.34 | 2011 |
| Quality assurance for human-based electronic services: a decision matrix for choosing the right approach | 10 | 0.98 | 2010 |
| Towards a Model for Measuring Customer Intimacy in B2B Services | 2 | 0.46 | 2010 |
| Risk-Reward Sharing in IT Service Contracts - A Service System View | 4 | 0.45 | 2010 |
| Statistical Quality Control for Human-Based Electronic Services | 12 | 0.87 | 2010 |
| Validating results of human-based electronic services leveraging multiple reviewers. | 9 | 0.90 | 2010 |
| Service Level Management 2010 (SLM 2010) (Vorwort) | 0 | 0.34 | 2010 |
