Name
Abstract | ||
|---|---|---|
Planning is a fundamental sub-process of the overarching Information Technology (IT) change management process, proposed by the Information Technology Infrastructure Library to help organizations to deploy and maintain IT services in an effective and efficient way. A major issue behind IT change planning and of special importance for the alignment of changes with business objectives/constraints - the adequate projection of which human resources to assign to change activities - has not been properly addressed in previous investigations. To fill this gap, in this paper we propose and analyze novel strategies for planning the assignment of human resources to change activities. These strategies explore different ways to prioritize humans to activities (i.e., from the most to the less efficient or proficient humans), and to rank/cluster the activities that should be analyzed first. The novel strategies have been experimentally evaluated through ChangeAdvisor, a prototypical implementation of a decision support system that helps IT administrators in the task of understanding the trade-offs between alternative change designs. |
Year | DOI | Venue |
|---|---|---|
2010 | 10.1109/NOMS.2010.5488470 | Network Operations and Management Symposium |
Keywords | Field | DocType |
decision support systems,human resource management,information technology,management of change,strategic planning,ChangeAdvisor,IT administrator,IT change activities,business constraint,business objective,change management,decision support system,human resource,information technology infrastructure library,strategy planning | Resource management,Change management,Human resource management,Information technology,Computer science,Decision support system,Change control,Knowledge management,Strategic planning,Technology management | Conference |
ISSN | ISBN | Citations |
1542-1201 E-ISBN : 978-1-4244-5367-2 | 978-1-4244-5367-2 | 8 |
PageRank | References | Authors |
0.64 | 5 | 10 |
Name | Order | Citations | PageRank |
|---|---|---|---|
| Roben Castagna Lunardi | 1 | 57 | 6.07 |
| Fabrício Girardi Andreis | 2 | 54 | 5.65 |
| Weverton Luis da Costa Cordeiro | 3 | 99 | 12.10 |
| Juliano Araujo Wickboldt | 4 | 198 | 21.08 |
| Bruno Lopes Dalmazo | 5 | 30 | 4.56 |
| Ricardo Luis dos Santos | 6 | 42 | 7.30 |
| Luís Armando Bianchin | 7 | 36 | 2.99 |
| Luciano Paschoal Gaspary | 8 | 433 | 52.11 |
| Lisandro Zambenedetti Granville | 9 | 924 | 107.68 |
| Claudio Bartolini | 10 | 944 | 86.00 |