Name
Abstract | ||
|---|---|---|
In a customer/provider relationship a provider o ers services to a customer who pays for using them. To control service delivery certain Quality of Service (QoS) parameters have to be agreed through so called Service Level Agreements (SLAs). Monitoring of some of these QoS parameters only makes sense when done from a customer perspective. Therefore, the data collection has to take place at the customer site, which means at least one organizational boundary has to be crossed. In a cooperation... |
Year | DOI | Venue |
|---|---|---|
2000 | 10.1007/10722515_11 | USM |
Keywords | Field | DocType |
application management,jmx,organizational boundaries,jdmk,application response measurement,intra-/extranet,quality of service,service level agreement,data collection,service delivery | Service level objective,Service level,Application Response Measurement,Service quality,Computer science,Service-level agreement,Service level requirement,Database,Customer Service Assurance,Service delivery framework,Process management,Distributed computing | Conference |
Volume | ISSN | ISBN |
1890 | 0302-9743 | 3-540-41024-4 |
Citations | PageRank | References |
6 | 1.58 | 9 |
Authors | ||
2 | ||
Name | Order | Citations | PageRank |
|---|---|---|---|
| Rainer Hauck | 1 | 14 | 3.04 |
| Helmut Reiser | 2 | 57 | 13.26 |