Paper Info
Title
Mobile taskflow in context: a screenshot study of smartphone usage
Abstract
The impact of interruptions on workflow and productivity has been extensively studied in the PC domain, but while fragmented user attention is recognized as an inherent aspect of mobile phone usage, little formal evidence exists of its effect on mobile productivity. Using a survey and a screenshot-based diary study we investigated the types of barriers people face when performing tasks on their mobile phones, the ways they follow up with such suspended tasks, and how frustrating the experience of task disruption is for mobile users. From 386 situated samples provided by 12 iPhone and 12 Pocket PC users, we distill a classification of barriers to the completion of mobile tasks. Our data suggest that moving to a PC to complete a phone task is common, yet not inherently problematic, depending on the task. Finally, we relate our findings to prior design guidelines for desktop workflow, and discuss how the guidelines can be extended to mitigate disruptions to mobile taskflow.
Year
DOI
Venue
2010
10.1145/1753326.1753631
CHI
Keywords
Field
DocType
suspended task,pc domain,mobile taskflow,mobile user,mobile productivity,phone task,mobile phone,mobile phone usage,smartphone usage,screenshot study,pocket pc user,mobile task
Mobile computing,Mobile technology,Mobile search,Computer science,Phone,Human–computer interaction,GSM services,Mobile phone,Mobile Web,Multimedia,Workflow
Conference
Citations 
PageRank 
References 
42
1.93
19
Authors
6
Name
Order
Citations
PageRank
Amy K. Karlson1102748.44
Shamsi T. Iqbal2110565.77
Brian Meyers32116182.22
Gonzalo Ramos41535.02
Kathy Lee537024.08
John C. Tang62460696.66