Paper Info
Title
Me hates this: exploring different levels of user feedback for (usability) bug reporting
Abstract
User feedback for deployed software systems ranges from simple one-bit-feedback to full-blown bug reports. While detailed bug reports are very helpful for the developers to track down problems, the expertise and commitment required from the user is high. We analyzed existing user report systems and propose a flexible and independent hard- and software architecture to collect user feedback. We report our results from a preliminary two-week user study testing the system in the field and discuss challenges and solutions for the collection of multiple levels of user feedback through different modalities.
Year
DOI
Venue
2011
10.1145/1979742.1979774
CHI Extended Abstracts
Keywords
Field
DocType
different level,bug reporting,simple one-bit-feedback,full-blown bug report,software systems range,different modality,user report system,multiple level,preliminary two-week user study,software architecture,detailed bug report,user feedback,evaluation,feedback,software systems,usability
User experience design,Heuristic evaluation,Computer science,Usability,Human–computer interaction,User modeling,Computer user satisfaction,User interface,User interface design,User requirements document
Conference
Citations 
PageRank 
References 
2
0.42
9
Authors
5
Name
Order
Citations
PageRank
Florian Heller115617.92
Leonhard Lichtschlag2865.39
Moritz Wittenhagen31116.81
Thorsten Karrer438626.19
Jan Borchers51659154.20