Paper Info
Title
Dynamics between the trust transfer process and intention to use mobile payment services: A cross-environment perspective
Abstract
Many Internet-based services have already been ported to the mobile-based environment, embracing the new services is therefore critical to deriving revenue for services providers. Based on a valence framework and trust transfer theory, we developed a trust-based customer decision-making model of the non-independent, third-party mobile payment services context. We empirically investigated whether a customer's established trust in Internet payment services is likely to influence his or her initial trust in mobile payment services. We also examined how these trust beliefs might interact with both positive and negative valence factors and affect a customer's adoption of mobile payment services. Our SEM analysis indicated that trust indeed had a substantial impact on the cross-environment relationship and, further, that trust in combination with the positive and negative valence determinants directly and indirectly influenced behavioral intention. In addition, the magnitudes of these effects on workers and students were significantly different from each other.
Year
DOI
Venue
2011
10.1016/j.im.2011.09.006
Information & Management
Keywords
Field
DocType
initial trust,services provider,negative valence factor,trust transfer theory,cross-environment perspective,negative valence,trust belief,mobile payment service,internet payment service,third-party mobile payment service,established trust,trust transfer process
Revenue,Mobile payment,Knowledge management,Engineering,Payment service provider,Marketing,The Internet
Journal
Volume
Issue
ISSN
48
8
0378-7206
Citations 
PageRank 
References 
80
1.48
18
Authors
4
Name
Order
Citations
PageRank
Yaobin Lu1103634.08
Shuiqing Yang228115.03
Patrick Y. K. Chau33332184.30
Yuzhi Cao42014.96