Paper Info
Title
Maximizing knowledge for program evaluation: critical issues and practical challenges of ICT strategies
Abstract
Policy makers and public managers want and need to know how well government programs perform, but few have the information to accurately and continuously evaluate them. Performance measurement and performance-based decisions can be improved by more sophisticated information systems designed to support analysis and decision making. However, such systems demand close and continuing involvement of program staff, attention to programmatic context, and much better understanding of business processes and the data they generate. Through the example of the prototype Homeless Information Management System, this paper highlights how challenging these issues are and how attention to them can lead to useful and usable performance analysis and evaluation systems.
Year
DOI
Venue
2006
10.1007/11823100_6
EGOV
Keywords
Field
DocType
business process,performance measurement,usable performance analysis,program staff,ict strategy,critical issue,performance-based decision,policy maker,sophisticated information system,program evaluation,evaluation system,better understanding,practical challenge,maximizing knowledge,government program,information management system
Information system,Management information systems,Computer science,Decision support system,Knowledge management,Operations research,Performance measurement,Information and Communications Technology,Need to know,Business rule,Program evaluation,Process management
Conference
Volume
ISSN
ISBN
4084
0302-9743
3-540-37686-0
Citations 
PageRank 
References 
3
0.50
3
Authors
2
Name
Order
Citations
PageRank
Sharon S. Dawes141841.86
Theresa A. Pardo21530152.94