Paper Info
Title
Risk-Reward Sharing in IT Service Contracts - A Service System View
Abstract
The paper analyzes the sharing of risks and rewards in IT service contracts from a service system perspective. Using a formal model, it can be shown under which conditions a risk-reward sharing contract can be advantageous for both supplier and customer and, thus, make the IT service system that is formed by them more efficient. Decision criteria for the selection and suitable design of such contracts are developed. Risk sharing turns out to be advisable in typical situations with IT providers being more or less risk averse than their customers. The application of these results hinge on the progress of measuring risk and risk aversion in practice.
Year
DOI
Venue
2010
10.1109/HICSS.2011.365
HICSS '11 Proceedings of the 2011 44th Hawaii International Conference on System Sciences
Keywords
DocType
Citations 
it service contracts,decision criterion,it provider,risk sharing,risk-reward sharing contract,service system view,it service system,service system perspective,risk averse,formal model,risk aversion,it service contract,resource management,resource manager,risk management,outsourcing,service system,collaboration
Conference
4
PageRank 
References 
Authors
0.45
7
2
Name
Order
Citations
PageRank
Gerhard Satzger19923.89
Axel Kieninger2637.55