Paper Info
Title
Where to go in the near future: diverging perspectives on online public service delivery
Abstract
Although the electronic government is under heavy development, a clear vision doesn't seem to exist. In this study 20 interviews among leaders in the field of e-government in the Netherlands resulted in different perspectives on the future of electronic public service delivery. The interviews revealed different objectives and interpretations of the presuppositions regarding citizens' desires. Opinions about channel approaches and 'trigger services' appeared to vary. Furthermore, the respondents didn't agree on the number of contact moments between citizen and government, had different opinions about digital skills, pled for various designs of the electronic government and placed the responsibility for electronic service delivery in different hands. Conclusion is that there is a lack of concepts on how to do things. Everybody talks about eGovernment, but all have different interpretations.
Year
Venue
Keywords
2007
EGOV
online public service delivery,electronic government,electronic service delivery,different objective,different opinion,near future,electronic public service delivery,different hand,channel approach,different interpretation,different perspective,trigger service
Field
DocType
Volume
Public service,E-services,Computer science,Public relations,Electronic service,Knowledge management,Presupposition,Digital skills,Government
Conference
4656
ISSN
ISBN
Citations 
0302-9743
3-540-74443-6
7
PageRank 
References 
Authors
0.68
9
1
Name
Order
Citations
PageRank
Alexander van Deursen132923.35