Paper Info
Title
Robots in Time: How User Experience in Human-Robot Interaction Changes over Time
Abstract
This paper describes a User Experience (UX) study on industrial robots in the context of a semiconductor factory cleanroom. We accompanied the deployment of a new robotic arm, without a safety fence, over one and a half years. Within our study, we explored if there is a UX difference between robots which have been used for more than 10 years within a safety fence (type A robot) and a newly deployed robot without fence (type B robot). Further, we investigated if the UX ratings change over time. The departments of interest were the oven (type A robots), the etching (type B robot), and the implantation department (type B robot). To observe experience changes over time, a UX questionnaire was developed and distributed to the operators at three defined points in time within these departments. The first survey was conducted one week after the deployment of robot B (n=23), the second survey was deployed six months later (n=21), and the third survey was distributed one and a half years later (n=23). Our results show an increasing positive UX towards the newly deployed robots with progressing time, which partly aligns with the UX ratings of the robots in safety fences. However, this effect seems to fade after one year. We further found that the UX ratings for all scales for the established robots were stable at all three points in time.
Year
DOI
Venue
2013
10.1007/978-3-319-02675-6_14
ICSR
Keywords
Field
DocType
industrial robots,measurement,semiconductor factory,user experience
Robotic arm,User experience design,Software deployment,Simulation,Computer science,Cleanroom,Semiconductor factory,Robot,Human–robot interaction
Conference
Volume
ISSN
Citations 
8239
0302-9743
4
PageRank 
References 
Authors
0.49
18
4
Name
Order
Citations
PageRank
Roland Buchner1406.28
Daniela Wurhofer211014.14
Astrid Weiss336834.88
Manfred Tscheligi42567570.72