Paper Info
Title
User Assistance during Process Execution - An Experimental Evaluation of Recommendation Strategies
Abstract
In today's changing business environment, flexible Process-aware Information Systems (PAISs) are required to allow companies to rapidly adjust their business processes to changes in the environment. However, increasing flexibility poses additional challenges to the users of flexible PAISs and thus requires intelligent user assistance. To address this challenge we have previously proposed a recommendation service for supporting users during process execution by providing recommendations on possible next steps. Recommendations are generated based on similar past process executions considering the performance goal of the supported process. This paper follows up on this work and suggests additional strategies for generating recommendations. In addition, as major contribution of this paper, we investigate how effectively the recommendation strategies work for different processes and logs of different quality.
Year
DOI
Venue
2010
10.1007/978-3-642-20511-8_12
Lecture Notes in Business Information Processing
Field
DocType
Volume
Information system,User assistance,Business process,Computer science,Business environment,Process management
Conference
66
ISSN
Citations 
PageRank 
1865-1348
8
0.61
References 
Authors
10
2
Name
Order
Citations
PageRank
Christian Haisjackl1483.01
Barbara Weber2120056.07