Name
Abstract | ||
|---|---|---|
This paper takes attention to the customer satisfaction evaluation, and puts fuzzy comprehensive evaluation method into use. Firstly, the paper establishes the evaluation index system of customer satisfaction degree by combining with the influences of customer satisfaction. Secondly, it establishes the evaluation model. Finally, it has been realized comprehensive evaluation of customer satisfaction through the example. |
Year | DOI | Venue |
|---|---|---|
2010 | 10.1109/ICEE.2010.784 | ICEE |
Keywords | Field | DocType |
evaluation index system,fuzzy set theory,fuzzy comprehensive evaluation,customer satisfaction evaluation,customer satisfaction,fuzzy comprehensive evaluation method,evaluation model,fuzzy comprehensive evaluation model,customer satisfaction degree,customer relationship management,comprehensive evaluation,indexes,materials,indexation,economics | Customer relationship management,Customer intelligence,Customer satisfaction,Voice of the customer,Service quality,Computer science,Fuzzy logic,Knowledge management,Fuzzy set,Index system,Marketing | Conference |
ISBN | Citations | PageRank |
978-0-7695-3997-3 | 1 | 0.37 |
References | Authors | |
0 | 2 | |
Name | Order | Citations | PageRank |
|---|---|---|---|
| Xiaorong Li | 1 | 113 | 10.80 |
| You Jing Gu | 2 | 1 | 0.37 |