Paper Info
Title
Semi-structured messages are surprisingly useful for computer-supported coordination
Abstract
This paper argues that using a set of semi-structured message templates is surprisingly helpful in designing a variety of computer-based communication and coordination systems. Semi-structured messages can help provide automatic aids for: (1) composing messages to be sent, (2) selecting, sorting, and prioritizing messages that are received, (3) responding automatically to some messages, and (4) suggesting likely responses to other messages. The use of these capabilities is illustrated in a range of applications including electronic mail, computer conferencing, calendar management, and task tracking. The applications show how ideas from artificial intelligence (such as inheritance and production rules) and ideas from user interface design (such as interactive graphical editors) can be combined in novel ways for dealing with semi-structured messages. The final part of the paper discusses how communities can evolve a useful set of message type definitions.
Year
DOI
Venue
1986
10.1145/637069.637081
CSCW
Keywords
Field
DocType
artificial intelligence,prioritizing message,automatic aid,computer-supported coordination,calendar management,semi-structured message template,composing message,semi-structured message,message type definition,useful set,paper discusses,artificial intelligent,coordinate system,user interface design
Publish–subscribe pattern,Computer conferencing,Message type,World Wide Web,Computer science,Sorting,Human–computer interaction,User interface design
Conference
Citations 
PageRank 
References 
52
20.81
11
Authors
5
Name
Order
Citations
PageRank
Thomas W. Malone146831862.38
Kenneth R Grant2427454.32
Kum-Yew Lai3563253.25
Ramana Rao41457432.13
David Rosenblitt5446178.95