Paper Info
Title
Automated incident management for a platform-as-a-service cloud
Abstract
Cloud-based offerings such as Infrastructure-as-a-service (IaaS), Platform-as-a-Service (PaaS), and Software-as-a-Service (SaaS), are being delivered by various vendors at highly competitive prices to encourage a paradigm shift to utility computing. To optimize the operational costs of managing an IBM Cloud-based PaaS offering, a two-pronged approach has been adopted: simplification of enterprise-class data center management processes currently used in IBM's Global Services Strategic Outsourcing accounts, and automation of the simplified processes. This paper describes a framework that the authors have developed to deliver an integrated monitoring and event correlation system, and an event-driven Automated Incident Management System, for IBM's Smart Business Dev/Test Cloud offering.
Year
Venue
Keywords
2011
Hot-ICE
platform-as-a-service cloud,event-driven automated incident management,event correlation system,competitive price,automated incident management,ibm cloud-based paas offering,smart business dev,global services strategic,cloud-based offering,enterprise-class data center management,outsourcing account,test cloud offering
DocType
Citations 
PageRank 
Conference
4
0.52
References 
Authors
2
5
Name
Order
Citations
PageRank
Soumitra Sarkar1152.81
Ruchi Mahindru25410.50
Rafah A. Hosn371.61
Norbert G. Vogl4121.76
Harigovind V. Ramasamy518116.24