Name
Abstract | ||
|---|---|---|
The present study explores potential usability gaps when users switch from a familiar to an unfamiliar mobile phone interface. A within-subject experiment was performed in which nine users familiar with Sony-Ericsson T630 and nine familiar with Nokia 7250 performed tasks on both phones. On average, test subjects spent more time on finishing tasks with an unfamiliar phone than with a familiar one. For two of the four tasks, there was a significant difference in completion time between the first-time Nokia users and the first-time Sony-Ericsson users. The tasks of adding a contact to the address book and sending an SMS to a contact in the address book were performed more quickly by new Nokia users than by new Sony-Ericsson users. The subjective difficulty ranking also showed that first-time Nokia users found the new phone easier to use than first-time Sony-Ericsson users did. Hierarchical Task Analysis is used as a potential explanation, and three other theories that relate to these findings are presented: mental models, habit errors, and emotional attachment. |
Year | Venue | Keywords |
|---|---|---|
2007 | BCS HCI (1) | first-time nokia user,sony-ericsson t630,first-time sony-ericsson user,new nokia user,completion time,potential usability gap,new phone,new sony-ericsson user,address book,empirical study,unfamiliar mobile phone interface,unfamiliar phone,design,natural sciences,human computer interaction,user interfaces,hierarchical task analysis,computer and information science,human factors,measurement,information systems,cognitive science |
Field | DocType | Citations |
Task analysis,Ranking,Computer science,Usability,Phone,Human–computer interaction,Mobile phone,User interface,Multimedia,Empirical research,Information and Computer Science | Conference | 5 |
PageRank | References | Authors |
0.56 | 13 | 3 |
Name | Order | Citations | PageRank |
|---|---|---|---|
| Aiko Fallas Yamashita | 1 | 80 | 4.29 |
| Wolmet Barendregt | 2 | 211 | 25.97 |
| Morten Fjeld | 3 | 531 | 73.73 |