Name
Year | DOI | Venue |
|---|---|---|
2014 | 10.1007/978-3-319-06701-8_35 | DESRIST |
Field | DocType | Citations |
Customer retention,Service level objective,Service quality,Voice of the customer,Customer to customer,Computer science,Customer advocacy,Service level requirement,Customer Service Assurance,Process management | Conference | 1 |
PageRank | References | Authors |
0.35 | 5 | 4 |
Name | Order | Citations | PageRank |
|---|---|---|---|
| Gerald Däuble | 1 | 12 | 2.36 |
| Inga Schlömer | 2 | 1 | 1.37 |
| Boris Böttcher | 3 | 2 | 1.04 |
| Markus Nüttgens | 4 | 538 | 84.10 |