Title
Data mining oriented CRM systems based on MUSASHI: C-MUSASHI
Abstract
MUSASHI is a set of commands which enables us to efficiently execute various types of data manipulations in a flexible manner, mainly aiming at data processing of huge amount of data required for data mining. Data format which MUSASHI can deal with is either an XML table written in XML or plain text file with table structure. In this paper we shall present a business application system of MUSASHI, called C-MUSASHI, dedicated to CRM oriented systems. Integrating a large amount of customer purchase histories in XML databases with the marketing tools and data mining technology based on MUSASHI, C-MUSASHI offers various basic tools for customer analysis and store management based on which data mining oriented CRM systems can be developed at extremely low cost. We apply C-MUSASHI to supermarkets and drugstores in Japan to discover useful knowledge for their marketing strategy and present possibility to construct useful CRM systems at extremely low cost by introducing MUSASHI.
Year
DOI
Venue
2003
10.1007/11423270_9
Active Mining
Keywords
Field
DocType
data mining,xml table,crm system,customer analysis,useful crm system,low cost,xml databases,data mining technology,data format,data manipulation,data processing,xml database,system integration
Customer relationship management,Marketing strategy,Data mining,Data processing,XML,Computer science,XML database,Data type,Plain text,Seven Basic Tools of Quality,Database
Conference
Volume
ISSN
ISBN
3430
0302-9743
3-540-26157-5
Citations 
PageRank 
References 
5
0.72
4
Authors
7
Name
Order
Citations
PageRank
Katsutoshi Yada113133.27
Yukinobu Hamuro2437.76
naoki katoh31101187.43
Takashi Washio41775190.58
Issey Fusamoto550.72
Daisuke Fujishima651.06
Takaya Ikeda750.72