Paper Info
Title
Why e-government usage lags behind: explaining the gap between potential and actual usage of electronic public services in the netherlands
Abstract
Most of the EU-15 countries illustrate a gap between potential usage and actual usage of electronic public services. Using a model of four successive kinds of access to digital technologies a number of explanations are sought. They are tested in the case of current Dutch electronic governmental service usage. Motivational access indicates that there is a part of the Dutch population that doesn’t have sufficient motivation for using computers and the Internet. It also appears that even in the Netherlands, a top country regarding Internet and broadband connections, physical access cannot be taken for granted. Insufficient digital skills produce serious problems as well. But the most striking facts are found in the context of usage access. Here we have observed a lack of user orientation in Dutch e-government services. It appears that the Dutch government doesn’t know what citizens want, how they use ICT en what the consequences for citizens are.
Year
DOI
Venue
2006
10.1007/11823100_24
Lecture Notes in Computer Science
Keywords
Field
DocType
physical access,e-government usage,dutch population,motivational access,potential usage,dutch government,actual usage,dutch electronic governmental service,dutch e-government service,digital technology,electronic public service,usage access,web service,internet,modeling
E-Government,Computer science,Public relations,Computer security,Broadband,Information and Communications Technology,Dutch Population,Physical access,Web service,Marketing,The Internet,Government
Conference
Volume
ISSN
ISBN
4084
0302-9743
3-540-37686-0
Citations 
PageRank 
References 
30
2.56
3
Authors
3
Name
Order
Citations
PageRank
Alexander van Deursen132923.35
Jan van Dijk2302.56
Wolfgang Ebbers314610.03