Title
Modelling Reactive and Proactive Behaviour in Simulation: A Case Study in a University Organisation.
Abstract
Simulation is a well established what-if scenario analysis tool in Operational Research (OR). While traditionally Discrete Event Simulation (DES) and System Dynamics Simulation (SDS) are the predominant simulation techniques in OR, a new simulation technique, namely Agent-Based Simulation (ABS), has emerged and is gaining more attention. In our research we focus on discrete simulation methods (i.e. DES and ABS). The contribution made by this paper is the comparison of DES and combined DES/ABS for modelling human reactive and different level of detail of human proactive behaviour in service systems. The results of our experiments show that the level of proactiveness considered in the model has a big impact on the simulation output. However, there is not a big difference between the results from the DES and the combined DES/ABS simulation models. Therefore, for service systems of the type we investigated we would suggest to use DES as the preferred analysis tool.
Year
Venue
Field
2013
multimedia and ubiquitous engineering
Industrial engineering,Computer science,Computer network,Systems simulation,Simulation modeling,Discrete event simulation
DocType
Volume
Citations 
Journal
abs/1307.1073
1
PageRank 
References 
Authors
0.37
4
3
Name
Order
Citations
PageRank
Mazlina Abdul Majid1135.20
Peer-Olaf Siebers218627.03
Uwe Aickelin31679153.63