Paper Info
Title
Knowledge in Software-Maintenance Outsourcing Projects: Beyond Integration of Business and Technical Knowledge
Abstract
Knowledge processes are critical to outsourced software projects. According to outsourcing research, outsourced software projects succeed if they manage to integrate the client's business knowledge and the vendor's technical knowledge. In this paper, we submit that this view may not be wrong, but incomplete in a significant part of outsourced software work, which is software maintenance. Data from six software-maintenance outsourcing transitions indicate that more important than business or technical knowledge can be application knowledge, which vendor engineers acquire over time during practice. Application knowledge was the dominant knowledge during knowledge transfer activities and its acquisition enabled vendor staff to solve maintenance tasks. We discuss implications for widespread assumptions in outsourcing research.
Year
DOI
Venue
2015
10.1109/HICSS.2015.528
System Sciences
Keywords
Field
DocType
knowledge management,outsourcing,project management,software maintenance,software management,application knowledge,business-technical knowledge integration,knowledge acquisition,knowledge transfer activities,software-maintenance outsourcing projects,software-maintenance outsourcing transitions,business knowledge,knowledge,expertise acquisition,knowledge integration,knowledge transfer,learning,technical knowledge,maintenance engineering,encoding,taxonomy
Domain knowledge,Computer science,Personal knowledge management,Knowledge transfer,Knowledge management,Outsourcing,Knowledge value chain,Knowledge engineering,Software mining,Knowledge process outsourcing,Process management
Conference
ISSN
Citations 
PageRank 
1530-1605
1
0.35
References 
Authors
22
2
Name
Order
Citations
PageRank
Oliver Krancher155.13
Jens Dibbern288645.14