Name
Abstract | ||
|---|---|---|
The intertwining of service-oriented architectures, service management concepts and cloud computing services leads to a new form of service landscapes. These modern IT service landscapes with loosely coupled services, short-term contracting and on-demand service provisioning have added an additional layer of complexity in service sourcing decision processes and thus require new forms of risk management and decision support for service sourcing. In addition, flexibility has become an important managerial variable in service management, which adds even more complexity to service management decisions. To address this rise of complexity, we analyse service sourcing based on a formal model and propose a risk-aware decision model for service sourcing. We show that our approach supports IT service management with continuous decision support and an effective and always current view on the risk situation of a service portfolio by means of a simulation based on the analysis of incident data from a real-world high demand financial trading platform. |
Year | DOI | Venue |
|---|---|---|
2014 | 10.1109/CBI.2014.47 | CBI), 2014 IEEE 16th Conference |
Keywords | Field | DocType |
cloud computing,computational complexity,data analysis,decision making,decision support systems,service-oriented architecture,IT service landscapes,IT service management,cloud computing services,decision making,decision support,formal model,high demand financial trading platform,incident data analysis,loosely coupled services,on-demand service provisioning,risk management,service portfolio,service sourcing decision processes,service-oriented architectures,short-term contracting,cloud computing,decision support,risk management,simulation evaluation | Service design,Service level objective,Computer science,Knowledge management,Differentiated service,Service guarantee,Service provider,Service product management,Service level requirement,Service delivery framework,Process management | Conference |
Volume | ISSN | Citations |
1 | 2378-1963 | 5 |
PageRank | References | Authors |
0.52 | 13 | 4 |
Name | Order | Citations | PageRank |
|---|---|---|---|
| Nico Rödder | 1 | 5 | 0.52 |
| Paul Karaenke | 2 | 28 | 5.94 |
| Rico Knapper | 3 | 32 | 5.67 |
| Christof Weinhardt | 4 | 985 | 141.98 |