Paper Info
Title
An Investigation of Customization in ERP System Implementations
Abstract
This research investigates why certain enterprise resource planning (ERP) system adopters have pursued high levels of software customization during implementation despite the generally accepted best-practice heuristic of limiting customization. Qualitative data from ERP adoption projects and consultants working with ERP implementations have been collected. This study empirically identifies customization drivers and explains their relationship to customization. The results suggest that high customization may occur because of: unnecessary redevelopment of functionality that is available in the ERP system standard, resistance to change based on cultural issues and low project acceptance, insufficient weight given to the implementation team's recommendations, and the implementation team's lack of opposition to customization requests. The results of this study also explain how these problems occur and why they lead to overcustomization.
Year
DOI
Venue
2009
10.1109/TEM.2009.2028319
IEEE Transactions on Engineering Management
Keywords
Field
DocType
enterprise resource planning,organisational aspects,erp system implementations,cultural issues,low project acceptance,system customization,case study,enterprise resource planning (erp),qualitative study,success factors
Resource management,Enterprise resource planning,Systems engineering,Qualitative property,Redevelopment,Implementation,Engineering,Qualitative research,Software development,Personalization
Journal
Volume
Issue
ISSN
56
4
0018-9391
Citations 
PageRank 
References 
31
0.99
38
Authors
2
Name
Order
Citations
PageRank
Marcus A. Rothenberger1131852.77
Mark Srite264829.04