Title
Metrics, Metrics, Metrics, Part 2: Universal Metrics?
Abstract
A previous article in this department from 2008 introduced the topic of measures and metrics. The focus of that essay was on measurement of the "negative hedonics" of work-the frustrations, uncertainties, mistrust, and automation surprises caused by poorly designed technology that is not human-centered. This second article focuses on the concept of "metrics" and issues related to it. Following a discussion of relevant issues, we present an immodestly bold proposal for a set of universal metrics.
Year
DOI
Venue
2010
10.1109/MIS.2010.147
Intelligent Systems, IEEE
Keywords
Field
DocType
cognitive systems,human factors,software metrics,cognitive systems,human automation teamwork,human factors,software systems learnability,universal metrics,Software engineering,measurements,metrics,requirements engineering
Data science,Intelligent decision support system,Cognitive systems,Computer science,Knowledge management,Requirements engineering,Automation,Software metric,Procurement,Cognition
Journal
Volume
Issue
ISSN
25
6
1541-1672
Citations 
PageRank 
References 
0
0.34
3
Authors
3
Name
Order
Citations
PageRank
Robert R. Hoffman1837133.72
Peter A. Hancock223821.89
Jeffrey M. Bradshaw31753176.50