Paper Info
Title
A usability evaluation of the Obamacare website
Abstract
The healthcare.gov website, popularly called the Obamacare website, was off to a rough start. Although infrastructure issues received a great deal of media attention, the site has had its fair share of interface design problems. Drawing on the usability guidelines on the government site of usability.gov, we developed a survey instrument that comprised 16 dimensions to form overall usability. Based on a survey of 374 citizens, we found that usability strongly predicted citizen satisfaction with the website and intention to use the website. Six out of the 16 dimensions of usability emerged as significant in driving overall usability perceptions. In addition to key theoretical implications for e-government and usability research, our work offers practical implications for the healthcare.gov website and e-government web applications in general.
Year
DOI
Venue
2014
10.1016/j.giq.2014.07.003
Government Information Quarterly
Keywords
Field
DocType
Information systems,E-government,Citizen satisfaction
Pluralistic walkthrough,Web usability,World Wide Web,Economics,Heuristic evaluation,Usability engineering,Usability,Usability lab,Universal usability,System usability scale
Journal
Volume
Issue
ISSN
31
4
0740-624X
Citations 
PageRank 
References 
6
0.48
41
Authors
3
Name
Order
Citations
PageRank
Viswanath Venkatesh111250479.75
Hartmut Hoehle21269.43
Ruba Aljafari3123.30