Paper Info
Title
I just wanted to ask: A comparison of user studies of the Citizens Advice Bureau (SHIL) in Israel.
Abstract
Day-to-day information needed by citizens can be sought in a variety of ways. Specifically, we were interested in users of online, citizen rights websites, such as the SHIL site (http://shil.info). Our results report findings from three parallel data collection efforts. Surveys were undertaken to gain a better understanding of how the SHIL website is used and to compare the information needs and information sources used by SHIL users and potential users unaware of the existence of the website. The surveys were administered to samples from three populations (current users of this site, previous users of the site, and users who filled in an offline questionnaire and were mostly unaware of the existence of the SHIL website). We report several interesting differences between the three groups, and suggest future work on analyzing the site, its users, the content it provides and the needs it serves.
Year
DOI
Venue
2014
10.1177/0961000613497745
JOURNAL OF LIBRARIANSHIP AND INFORMATION SCIENCE
Keywords
Field
DocType
Citizens Advice Bureaux,ELIS (everyday life information seeking),information needs
Data collection,World Wide Web,Information needs,Ask price,Computer science,Library science,User studies
Journal
Volume
Issue
ISSN
46.0
1.0
0961-0006
Citations 
PageRank 
References 
0
0.34
9
Authors
7
Name
Order
Citations
PageRank
Gilad Ravid150646.43
Judit Bar-Ilan21638124.05
Shifra Baruchson-Arbib3757.53
Eti Yaari4844.29
Noa Aharony514520.55
Sheizaf Rafaeli61151117.95
Nirit Weiss-Blatt700.34