Paper Info
Title
Concept Mapping Usability Evaluation: An Exploratory Study Of A New Usability Inspection Method
Abstract
A key aspect of a website or any artifact is its usabilitythe ability of the artifact's target audience to carry out tasks safely, effectively, efficiently, even joyfully. One class of usability evaluation methods is inspection methods, in which the usability professional systematically inspects the user interface to discern potential usability problems. Here the article proposes employing Concept Mapping, a proven method of knowledge elicitation and representation, as a new, structured usability inspection method. Nineteen students in a master's-level usability class each generated a Concept Map (Cmap) of 1 of 5 websites. These Cmaps were shared with the sites' webmasters, and the webmasters completed a questionnaire giving us feedback on the value of the Cmaps for subsequent site redesigns. The article presents those data, infers what improvements need to be made in the new Concept Mapping Usability Evaluation method, and invites others to join us in investigating the potential value of this method.
Year
DOI
Venue
2015
10.1080/10447318.2015.1065692
INTERNATIONAL JOURNAL OF HUMAN-COMPUTER INTERACTION
Field
DocType
Volume
Web usability,World Wide Web,Computer science,Usability engineering,Heuristic evaluation,Usability goals,Usability lab,Human–computer interaction,Cognitive walkthrough,Usability inspection,System usability scale
Journal
31
Issue
ISSN
Citations 
9
1044-7318
1
PageRank 
References 
Authors
0.36
4
3
Name
Order
Citations
PageRank
Randolph G. Bias111510.85
Brian M. Moon210.36
Robert R. Hoffman3837133.72