Name
Title | ||
|---|---|---|
Shaping the future of mobile service support systems - ex-ante evaluation of smart glasses in technical customer service processes. |
Year | Venue | Field |
|---|---|---|
2016 | GI-Jahrestagung | Service design,Customer service,Support system,Knowledge management,Mobile service,Engineering,Ex-ante,Customer Service Assurance,Service delivery framework,Process management |
DocType | Citations | PageRank |
Conference | 3 | 0.44 |
References | Authors | |
0 | 5 | |
Name | Order | Citations | PageRank |
|---|---|---|---|
| Christina Niemöller | 1 | 10 | 2.59 |
| Dirk Metzger | 2 | 16 | 5.34 |
| Michael Fellmann | 3 | 77 | 17.49 |
| Deniz Özcan | 4 | 22 | 3.63 |
| Oliver Thomas | 5 | 227 | 43.71 |