Paper Info
Title
Emergency services' attitudes towards social media: A quantitative and qualitative survey across Europe.
Abstract
Various studies show that social media is used in emergencies – and that in spite of possible challenges for emergency services, beneficial use cases can be identified. However, relatively little empirical data is available regarding the attitudes of emergency services towards social media, and almost none of a comparative nature. This article summarizes the findings of a survey conducted of the EU project ‘EmerGent’ with 761 emergency service staff across 32 European countries from September to December 2014. The main aims of the survey were to explore the attitudes expressed by emergency service staff towards social media for private and organizational use as well as the levels and main factors influencing the current and likely future use of social media in their organizations. Based on our results, we discuss possible enhancements of the emergency management cycle using social media.
Year
DOI
Venue
2016
10.1016/j.ijhcs.2016.03.005
International Journal of Human-Computer Studies
Keywords
DocType
Volume
Attitudes,Emergency services,Europe,Social media,Survey,Quantitative,Qualitative
Journal
95
ISSN
Citations 
PageRank 
1071-5819
2
0.42
References 
Authors
0
4
Name
Order
Citations
PageRank
Christian Reuter121447.92
Thomas Ludwig27221.48
Marc-André Kaufhold31310.48
Thomas Spielhofer421.44