Paper Info
Title
"If a person is emailing you, it just doesn't make sense": Exploring Changing Consumer Behaviors in Email.
Abstract
Much of the existing research literature on email use focuses on productivity or work settings. However, personal use of email has rarely been studied in depth. With the growth of messaging platforms being used for an increasing amount of personal communication, yet email use remaining high, we were interested in learning what Americans are using email for in their daily lives in 2016. To explore this topic, we use qualitative data from over 150 interviews with personal email users as well as quantitative data from several larger survey-based studies. We will show that personal email use is very different from what has been previously studied by workplace researchers and that daily use is largely focused on receiving and viewing B2C messages such as coupons, deals, receipts, and event notifications with personal communication over email diminished to a rarer, less-than-daily occurrence. We discuss the implications of this for the design of email and communications clients and present a design and prototype for an application that seeks to support these more frequent uses of consumer email.
Year
DOI
Venue
2017
10.1145/3025453.3025613
CHI
Keywords
Field
DocType
Email, Consumer, B2C, Deals, Coupons, Communication, Mobile Devices, Messaging
World Wide Web,Internet privacy,Email address harvesting,Qualitative property,Computer science,Mobile device,Opt-in email
Conference
Citations 
PageRank 
References 
2
0.48
21
Authors
3
Name
Order
Citations
PageRank
Frank R. Bentley154344.04
Nediyana Daskalova2494.88
Nazanin Andalibi312516.28