Title
Outcome-Oriented Predictive Process Monitoring: Review and Benchmark.
Abstract
Predictive business process monitoring refers to the act of making predictions about the future state of ongoing cases of a business process, based on their incomplete execution traces and logs of historical (completed) traces. Motivated by the increasingly pervasive availability of fine-grained event data about business process executions, the problem of predictive process monitoring has received substantial attention in the past years. In particular, a considerable number of methods have been put forward to address the problem of outcome-oriented predictive process monitoring, which refers to classifying each ongoing case of a process according to a given set of possible categorical outcomes—e.g., Will the customer complain or not? Will an order be delivered, canceled, or withdrawn? Unfortunately, different authors have used different datasets, experimental settings, evaluation measures, and baselines to assess their proposals, resulting in poor comparability and an unclear picture of the relative merits and applicability of different methods. To address this gap, this article presents a systematic review and taxonomy of outcome-oriented predictive process monitoring methods, and a comparative experimental evaluation of eleven representative methods using a benchmark covering 24 predictive process monitoring tasks based on nine real-life event logs.
Year
DOI
Venue
2017
10.1145/3301300
ACM Transactions on Knowledge Discovery from Data (TKDD)
Keywords
Field
DocType
Business process, predictive monitoring, sequence classification
Data science,Business process monitoring,Data mining,Business process,Computer science,Baseline (configuration management),Event data,Artificial intelligence,Comparability,Machine learning
Journal
Volume
Issue
ISSN
abs/1707.06766
2
1556-4681
Citations 
PageRank 
References 
11
0.65
31
Authors
4
Name
Order
Citations
PageRank
Irene Teinemaa1223.70
Marlon Dumas25742371.10
marcello la rosa3140281.70
Fabrizio Maria Maggi483245.07